Return Policy
Our hassle-free return and refund process.
7-Day Returns
Unopened products in original condition
30-Day DOA
Dead on Arrival replacement guarantee
Manufacturer Warranty
1-3 years depending on product
Items Eligible for Return
- Unopened products in original packaging
- Defective or damaged items (DOA)
- Wrong items shipped
- Items with manufacturer defects within warranty period
Non-Returnable Items
- Software, games, and digital products
- Opened consumables (thermal paste, cleaning kits)
- Custom-built PCs (unless defective)
- Special order items
- Items damaged due to misuse or improper installation
- Items without original packaging and accessories
Return Process
-
1
Contact Support
Email info@goldenpc.lk or call +94 11 234 5678 with your order number and reason for return.
-
2
Get Return Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) number.
-
3
Package & Ship
Pack the item securely with all original accessories and the RMA number clearly marked.
-
4
Refund or Exchange
Once received and inspected, we'll process your refund or exchange within 5-7 business days.
Refund Information
Refunds are processed to the original payment method. Credit card refunds may take 5-10 business days to appear on your statement depending on your bank. Cash on delivery orders will be refunded via bank transfer.
Warranty Claims
For products under manufacturer warranty, we facilitate the warranty claim process. You can either bring the item to our store or ship it to us. We'll handle the communication with the manufacturer and keep you updated on the status.